I applied online. The process took 1 day. I interviewed at TP (Ponferrada) in Nov 2015
Interview
Preguntan sobre todos los ámbitos profesionales, trayectoria, expectativas salariales, proyección laboral, son correctos y amables en ese proceso, evalúan coincidencia con los valores de la empresa, generan espectativas de ascenso irreales.
I applied through an employee referral. I interviewed at TP
Interview
It involved a test and 2 interviews - speed test, English vocab test and 2 interviews
HR policies, Training and development for 2 weeks, nesting for 2 weeks and then work on production floor
Interview questions [1]
Question 1
Vocab questions, customer concerns dealing questions ,
Speed test should be more than 25 wpm
How to deal with old customers
how to deal with other agents
Regarding teleperformance
Regarding updating yourself with new technologies
Recruiter will take the first 2 rounds and then the last interview will be with the campaign lead
I applied through a recruiter. I interviewed at TP
Interview
The person that hired me did a role play in a different accent. I could not really understand what he was saying but I played along with it and landed the position.
Interview questions [1]
Question 1
It was a role play about him trying to get his money back.