I had a phone interview first which lasted about an hour. The guy that I spoke to was honest and really cool to talk to. He really liked me and was impressed with my interview skills. After that, I went in and had a panel interview. There were three managers in there. They took turns asking me questions and inquiring about my experience. They had a straight face the entire time and I felt they were attempting to intimidate me but I ended up making them laugh at something I said and that helped loosen the air a bit. I got an offer the next day and was in training the next week. A lot of ppl said the process was harder for them so I guess I was just lucky.