I applied online. The process took 2 days. I interviewed at Waitrose (London, England) in Jul 2024
Interview
Initially asked questions relating to previous customer service experience and also given a variety of hypothetical situations you would face on the job to see how you would deal with it.
Interview questions [1]
Question 1
Can you describe a time when you encountered a problem and how you worked to solve it?
Group interview with 3 other people, given five case studies and 10 minutes to read and make notes. Then asked to give our opinions as a group on what we should recommend. Solo interview afterwards was mostly just about availability.
I interviewed at Waitrose (London, England) in Apr 2022
Interview
Used questions from the john lewis interview tips on their website, such as tell me about a time where you came up with an innovative solution to a problem you encountered