I applied online. I interviewed at Waitrose (Cheltenham, England) in Feb 2023
Interview
15 minute task given where 5 hypothetical customers were looking for service, using the information I had to come up with a response that would benefit the customer, afterwards I had a competency based interview.
Interview questions [1]
Question 1
Give an example where you had to display good customer service skills?
I applied online. I interviewed at Waitrose (London, England)
Interview
Group interview with a presented scenario and how we would each deal with it, then followed by a one to one interviews that included basic questions like availability and past experience.
I applied online. I interviewed at Waitrose (Birmingham, England) in Sep 2022
Interview
A group interview after completing an online application with a test. Group interview was pretty straightforward, then an individual interview afterwards. Interviewer was really personable, mainly customer service competency questions.
Interview questions [1]
Question 1
Tell me a time you have dealt with a difficult customer?