As an internal hire it was pretty standard applied via internal website, did a phone interview and then proceeded to in person interview. Was selected for the position and proceeded to training.
Interview questions [1]
Question 1
Tell me about a time where you had to assist a difficult customer and what steps did you take to resolve the issue.
I applied online. The process took 3 weeks. I interviewed at Wells Fargo (Richmond, VA) in Oct 2021
Interview
very organized process, they prepare you for your interviews, vey good experience and they were very transparent, willing to work with you to equip you with the tools to prepare for the interview
Interview questions [1]
Question 1
Around management, customer service experience, team building
Screening with recruiter
First panel interview with two district managers for about an hour
Second panel interview with district manager and regional president a week after
You hear back within a week of the interview
Interview questions [1]
Question 1
Tell me about a time a team member was falling short on expectations. What did you do to help?