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Customer Care Agent Interview Questions
457 customer care agent interview questions shared by candidates
basic spot the difference
basic maths questions
I do not remember one.
distance to work, availability and general about me and the company.
I was asked about specific scenarios where I provided great customer service. I was also asked why Collette?
Using your work experience, answer: How did you deal with multi-tasking with competing priorities?; Describe a time you resolved a conflict; Describe a time when you demonstrated empathy when remedying a sensitive situation.
How comfortable are you with dealing with customers who are upset and how would you de-escalate the situation over the phone?
This isn't actually a question, but I did have to have the phone interview in my work space.
What about your past employment makes you a great fit for the position?
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