Customer Care Agent Interview Questions

457 customer care agent interview questions shared by candidates

- Strengths/weaknesses - Why are you applying for this position? & Why should we pick you? - What are your previous jobs and how do they relate? - What was a time you dealt with a difficult situation at work, and how did you manage it? - How would you react to an angry and demanding agent? - What do you value: customer service or business policies? - How hard is it to say no? What is an example of when you had to say no to a customer, and how did they react?
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Agent Care Consultant

Interviewed at Zillow

3.4
Jan 4, 2016

- Strengths/weaknesses - Why are you applying for this position? & Why should we pick you? - What are your previous jobs and how do they relate? - What was a time you dealt with a difficult situation at work, and how did you manage it? - How would you react to an angry and demanding agent? - What do you value: customer service or business policies? - How hard is it to say no? What is an example of when you had to say no to a customer, and how did they react?

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