Tell me about a time you made a mistake
Customer Retention Representative Interview Questions
1,363 customer retention representative interview questions shared by candidates
None; all were pretty standard
How many years of experience do you have with this role?
Where do you see yourself in 5 years? What part of the role do you hate the most?
what is your availability
Name one accomplishment that you're proud of.
1. Tell me about success stories you had in your previous job? 2. Tell me what can motivate you at work? 3. Where do you think you will be in 2 years from now?
You get a call from a customer who is upset that her bill is much higher than the advertised price. She has TV service and Internet service, but no phone service. The "Triple Play" package (which includes landline phone service) is cheaper than the monthly cost of the two services she already has, which are billed separately on her account. How would you keep her as a customer and at the same time finalize the sale of the "Triple Play" package to her?
tell me about you and what are your qualities
what would you do if you had repeated calls where a customer was unhappy with you?
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