It was about Customer Service experience
Customer Retention Representative Interview Questions
1,363 customer retention representative interview questions shared by candidates
Tell me about a time you had to help someone or your coworker
What were the circumstances that led to me leaving my previous job
What would you change about your previous organization and why? what steps did you take to remedy it
Tell me about dealing with a difficult customer. How did you handle it?
En la primera fase fue acerca de mis anteriores empleos y mis funciones, los retos que pase y como los resolví ademas de saber mis aptitudes y habilidades. En la segunda fase fueron preguntas parecidas a la primera, incluyo preguntas de que me gusta hacer, como visualizo mi futuro, que me gusto de la empresa. La tercera fase fue un poco mas complicado ya que me pregunto mas a detalle de mis anteriores trabajos ademas de hacerme una evaluación en mi habilidad comunicativa
They asked me to describe my previous experience and the skills that I could bring to the job.
Why should we hire you, have you done sales before ? How would handle an irate customer
How would I help the customers with their problems??
Nothing special except for a Manager Intro Call where I was asked about my opinion on various lifecycle marketing topics such as reactivation, retention, metrics, segmentation, automation, and so on.
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