Product Support Interview Questions

2,280 product support interview questions shared by candidates

The questions pertained to my work history and technical experience. These questions ranged from "I see you have experience with "this", tell me about it?" to the more technical questions relating to your experience (status codes and SAML etc. - this will vary based on your role and experience).
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Tier 2 Product Support Analyst

Interviewed at Recorded Future

3.6
Jun 30, 2022

The questions pertained to my work history and technical experience. These questions ranged from "I see you have experience with "this", tell me about it?" to the more technical questions relating to your experience (status codes and SAML etc. - this will vary based on your role and experience).

1. Hiring Manager: Getting to know you, more laid back conversation style. 2. Two Engineers: A few questions about the software, wanting to know more about you as a person and more of a conversation. Explained the role and the company. 3. Two managers: Straight forward question after question. What is something recent you've learned and how have you gone about that? A round about question to get to "how did you deal with a difficult person at work?" "what was a significant problem that you had with Civil 3D and how did you troubleshoot?" "how have you convinced someone to change their minds about a course of action?"
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Product Support Specialist, Civil 3D

Interviewed at Autodesk

4
Sep 28, 2022

1. Hiring Manager: Getting to know you, more laid back conversation style. 2. Two Engineers: A few questions about the software, wanting to know more about you as a person and more of a conversation. Explained the role and the company. 3. Two managers: Straight forward question after question. What is something recent you've learned and how have you gone about that? A round about question to get to "how did you deal with a difficult person at work?" "what was a significant problem that you had with Civil 3D and how did you troubleshoot?" "how have you convinced someone to change their minds about a course of action?"

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