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41 turkish interview questions shared by candidates

An angry customer accuses you of having an attitude with her, even though you believe you are innocent of the accusation. What do you do? Select the best, neutral and worst response Apologize to the customer and acknowledge that she is upset. Ask her if you can start over and work on solving the problem together. Apologizetothecustomer if it sounded like you had an attitude and tell her that you are just trying to assist her. Tell the customer that you did not have an attitude and then explain that you are trying to help her.
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Customer Service Turkish Speaker

Interviewed at TP

4.4★
Jun 10, 2023

An angry customer accuses you of having an attitude with her, even though you believe you are innocent of the accusation. What do you do? Select the best, neutral and worst response Apologize to the customer and acknowledge that she is upset. Ask her if you can start over and work on solving the problem together. Apologizetothecustomer if it sounded like you had an attitude and tell her that you are just trying to assist her. Tell the customer that you did not have an attitude and then explain that you are trying to help her.

Two first-timers Alexander stepped into the airplane and was met by one of the cabin crew who showed him to his seat. It was his first flight and he felt somewhat anxious. His hands were trembling slightly and he was breathing deeply. He walked along the aisle of the plane and found his seat. Sitting next to him was a seven-year-old boy who also appeared to be quite nervous. Alexander knew he was good with children, so he decided to make the boy feel calm and at ease. After conversing with the boy for a few minutes, Alexander got out some chocolate and gave it to him. The youngster then became much more cheerful, saying he loved chocolate more than anything. As they chatted all throughout the flight, they found that they got on really well together. Alexander discovered that they would be on the same return flight the next week, which pleased them both. When they disembarked at the terminal, Alexander commented about what a good flight he had had. The boy agreed, saying that he was looking forward to catching up with him in a week's time. Alexander and the boy were going nowhere fast. had second thoughts about each other, got on like a house on fire. fell out with each other. The best answer that fits the question is: "got on like a house on fire.” The best answer that fits the question is: "got on like a house on fire.” A customer calls to dispute an invoice. She was double billed for monthly charges. You verify that someone at your company made this mistake. What do you do? Select the best and worst response for each one: 1) Remove the double-billing and tell the customer that it will not happen again and ask if there is anything else she needs. BEST or WORST or NEUTRAL 2) Apologize about the problem and take action to correct it. Promise to follow up with a supervisor to ensure this mistake does not happen again. BEST or WORST or NEUTRAL 3) Explain to the customer that it is important to pay each bill on time so that this kind of problem does not happen in the future. BEST or WORST or NEUTRAL
avatar

Customer Service Turkish Speaker

Interviewed at TP

4.4★
Jun 10, 2023

Two first-timers Alexander stepped into the airplane and was met by one of the cabin crew who showed him to his seat. It was his first flight and he felt somewhat anxious. His hands were trembling slightly and he was breathing deeply. He walked along the aisle of the plane and found his seat. Sitting next to him was a seven-year-old boy who also appeared to be quite nervous. Alexander knew he was good with children, so he decided to make the boy feel calm and at ease. After conversing with the boy for a few minutes, Alexander got out some chocolate and gave it to him. The youngster then became much more cheerful, saying he loved chocolate more than anything. As they chatted all throughout the flight, they found that they got on really well together. Alexander discovered that they would be on the same return flight the next week, which pleased them both. When they disembarked at the terminal, Alexander commented about what a good flight he had had. The boy agreed, saying that he was looking forward to catching up with him in a week's time. Alexander and the boy were going nowhere fast. had second thoughts about each other, got on like a house on fire. fell out with each other. The best answer that fits the question is: "got on like a house on fire.” The best answer that fits the question is: "got on like a house on fire.” A customer calls to dispute an invoice. She was double billed for monthly charges. You verify that someone at your company made this mistake. What do you do? Select the best and worst response for each one: 1) Remove the double-billing and tell the customer that it will not happen again and ask if there is anything else she needs. BEST or WORST or NEUTRAL 2) Apologize about the problem and take action to correct it. Promise to follow up with a supervisor to ensure this mistake does not happen again. BEST or WORST or NEUTRAL 3) Explain to the customer that it is important to pay each bill on time so that this kind of problem does not happen in the future. BEST or WORST or NEUTRAL

A customer calls to dispute an invoice. She was double billed for monthly charges. You verify that someone at your company made this mistake. What do you do? Select the best and worst response for each one: 1) Remove the double-billing and tell the customer that it will not happen again and ask if there is anything else she needs. BEST or WORST or NEUTRAL 2) Apologize about the problem and take action to correct it. Promise to follow up with a supervisor to ensure this mistake does not happen again. BEST or WORST or NEUTRAL 3) Explain to the customer that it is important to pay each bill on time so that this kind of problem does not happen in the future. BEST or WORST or NEUTRAL
avatar

Customer Service Turkish Speaker

Interviewed at TP

4.4★
Jun 10, 2023

A customer calls to dispute an invoice. She was double billed for monthly charges. You verify that someone at your company made this mistake. What do you do? Select the best and worst response for each one: 1) Remove the double-billing and tell the customer that it will not happen again and ask if there is anything else she needs. BEST or WORST or NEUTRAL 2) Apologize about the problem and take action to correct it. Promise to follow up with a supervisor to ensure this mistake does not happen again. BEST or WORST or NEUTRAL 3) Explain to the customer that it is important to pay each bill on time so that this kind of problem does not happen in the future. BEST or WORST or NEUTRAL

Adjust the statement yourself so that it makes more sense to customers and continue to use your improved version. Inform your manager that customers are misunderstanding part of the statement if it continues to occur. Let your supervisor know that customers are misunderstanding part of the statement and provide a suggested improvement.
avatar

Customer Service Turkish Speaker

Interviewed at TP

4.4★
Jun 10, 2023

Adjust the statement yourself so that it makes more sense to customers and continue to use your improved version. Inform your manager that customers are misunderstanding part of the statement if it continues to occur. Let your supervisor know that customers are misunderstanding part of the statement and provide a suggested improvement.

You are dealing with a very angry customer who keeps using foul language with you during the call. What do you do? Select the best, neutral and worst response Keep quiet until the customer has finished and said their piece, then continue to work through the issue. Meet the customer at their level and get equally angry, tell them they cannot talk to you that way. Listen to the customer before trying to defuse the situation, apologize about the problem, convey empathy and then summarize their main points. Once you have researched the problem, take the necessary action.
avatar

Customer Service Turkish Speaker

Interviewed at TP

4.4★
Jun 10, 2023

You are dealing with a very angry customer who keeps using foul language with you during the call. What do you do? Select the best, neutral and worst response Keep quiet until the customer has finished and said their piece, then continue to work through the issue. Meet the customer at their level and get equally angry, tell them they cannot talk to you that way. Listen to the customer before trying to defuse the situation, apologize about the problem, convey empathy and then summarize their main points. Once you have researched the problem, take the necessary action.

1. Have you ever performed simultaneous translation before? 2. Our clients come from various fields, including medical professionals who may rely on you to communicate difficult news to patients. Are you comfortable handling such sensitive situations? 3. You must be available to answer calls at all times, as you won't know in advance who is calling or the duration of each call. How do you feel about this requirement?
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LLS Interpreter project for the Turkish line

Interviewed at Kelly Services

3.3★
Feb 2, 2024

1. Have you ever performed simultaneous translation before? 2. Our clients come from various fields, including medical professionals who may rely on you to communicate difficult news to patients. Are you comfortable handling such sensitive situations? 3. You must be available to answer calls at all times, as you won't know in advance who is calling or the duration of each call. How do you feel about this requirement?

Select the phrase or word that is incorrect. Here's a key, so you can let yourself into. Here's into let yourself The incorrect word in the sentence is "into." The correct word should be "in.” The corrected C sentence would be: "Here’s a key, so you can let yourself in." Select the phrase or word that is incorrect. He ringed the doorbell and waited for someone to open the door. doorbell to open for ringed The incorrect word in the sentence is "ringed." The correct word should be "rang." The corrected sentence would be: "He rang the doorbell and waited for someone to open the door."
avatar

Customer Service Turkish Speaker

Interviewed at TP

4.4★
Jun 10, 2023

Select the phrase or word that is incorrect. Here's a key, so you can let yourself into. Here's into let yourself The incorrect word in the sentence is "into." The correct word should be "in.” The corrected C sentence would be: "Here’s a key, so you can let yourself in." Select the phrase or word that is incorrect. He ringed the doorbell and waited for someone to open the door. doorbell to open for ringed The incorrect word in the sentence is "ringed." The correct word should be "rang." The corrected sentence would be: "He rang the doorbell and waited for someone to open the door."

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