A phone call comes in from a customer who is yelling and tells you they are extremely disappointed in their purchase. What do you do? Select the best, neutral and worst response Ask the customer not to yell at you as you are going to try to help them. Apologize for the situation and assure them that you will do what you can to help. Tell the customer that you understand and ask what would make the situation 1. Worst response: Ask the customer not to yell at you as you are going to try to help them. This response may escalate the situation further and create more tension. It is not recommended to directly confront the customer about their behavior. 2. Best response: Apologize for the situation and assure them that you will do what you can to help. This response acknowledges the customer's disappointment, shows empathy, and offers reassurance that their concerns will be addressed. 3. Neutral response: Tell the customer that you understand and ask what would make the situation better. While this response shows some empathy and willingness to find a resolution, it could be improved by including