Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
avatar

Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Dec 18, 2024
Recommend
CEO approval
Business Outlook

Pros

salary on time No toxic culture Always learning culture leave benefits

Cons

Repetitive work There is a system to continuously track our performance and the target to achieve the work is not logical and realistic when it comes to customer support. Salary is low as per industry

2.0
Dec 17, 2024

Not Great

Recommend
CEO approval
Business Outlook

Pros

Salary & benefits are good. Training is thorough.

Cons

Long work hours, resolution resources are difficult to navigate, high pressure to achieve good ratings with difficult circumstances.

5.0
Dec 11, 2024
Recommend
CEO approval
Business Outlook

Pros

working environment is cool, people and managers are also chill

Cons

compensation has became low comparing to the market

Viewing 106 - 108 of 1,813 Reviews

Glassdoor has 251,278 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.