Is Amazon a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Amazon have rated their employer with 3.8 out of 5 stars in 1,813 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon employees being 3.5 out of 5 stars. Search open Customer Service Associate Jobs at Amazon now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Amazon .

Does Amazon pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Amazon with 3.9 out of 5 stars based on 1,813 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Amazon.

How happy are Customer Service Associate professionals working at Amazon?

69% of Customer Service Associate employees at Amazon would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service Associate professionals have also rated Amazon with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Amazon?

Warehouse Associate (11108) , Warehouse Worker (6909) , Associate (6208) , Software Engineer (6150) , Area Manager (5687) , Software Development Engineer (SDE) (3505) , Fulfillment Associate (3405) , Software Development Engineer (3175) , Customer Service Representative (3042) , Program Manager (2475) , Operations Manager (2294) , Customer Service Associate (2215) , Sortation Associate (1865) , Manager (1454) , Process Assistant (1422)

What are the pros of working at Amazon according to real employee reviews?

""Pay is good but not worth the asks made from IT and how they are treated"" ((in 19360 reviews)); "Their health benefits is good and their career choice is helpful to start a new career" ((in 13214 reviews)); "A lot of information that is useful and great people to go to when you need something" ((in 7784 reviews)); "It was a WFH 3 months contract role.This role has good salary and perks.It was not so stressfull." ((in 5755 reviews)); "The work culture is good and I never felt that I was new in the company" ((in 4855 reviews))

What are the cons of working at Amazon according to real employee reviews?

"You do work bloody hard and very long hours so there is no work life balance" ((in 10061 reviews)); "You work long hours and not as many breaks as you would like or need at times" ((in 7162 reviews)); "Poor management and it's difficult to get a hold of someone when there's a problem that needs fixing." ((in 6643 reviews)); "There are also bad managers that are rude and do not care about the feelings of their associates." ((in 5177 reviews)); "The company advertises peak season as the long hours and hard push but it really happens routinely throughout the year." ((in 2423 reviews))

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Amazon

Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)

Andrew Jassy

68% approve of CEO

55% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.6

Work/Life balance

3.5

Senior management

3.3

Career opportunities

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jan 15, 2016

Amazing customer service

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

They take very good care of their employees and I do miss working there. Always a good schedule and two thumbs up

Cons

The only downside was being given so little hours. I would have liked to work a few more days a week.

5.0

Jan 13, 2016

Awesome!!

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Everything is great. This is a great company to work for with great people. You'll love it here! Go now!

Cons

Nothing! The people are great, customers can be cranky and rude, but other than that it's a great place to work.

5.0

Jan 13, 2016

Outstanding experience in customer service

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

I have fantastic support and training. Help is only a chat away. Our team stays connected in a team chat. And individual conversations with leadership are easily accomplished. I feel appreciated and valued working here. Time off and schedule changes are easy to arrange as well. Skill building and training are ongoing there is usually opportunity for additional hours. There are a host of skill sets to be trained in and to move into. Internal transfers are possible and seem straightforward to accomplish.

Cons

The first two training weeks are long days and information overload! It may take a bit before you hit your groove of feeling confident in your role. A performance summary offers metrics of how you are doing based on customer response re: solving their issue. When something takes multiple steps and you couldn't solve their issue immediately this metric will count against you. They do look at general improvement trends before jumping to conclusions first.

Viewing 1738 - 1740 of 1,813 Reviews

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Amazon Customer Service Associate reviews

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