Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Apr 23, 2015
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed their training- it was hands-on, and was created with retention in mind, using a number of different educational approaches meant to work for all learning styles. They had great support for their CSAs, including great trainers and supervisors, excellent online tools, chat programs and online tutorials.

Cons

Amazon's positions are seasonal.

4.0
Apr 17, 2015
Recommend
CEO approval
Business Outlook

Pros

* Great atmosphere * One of the best call centers to work for in Costa Rica. * Great support for the employee * Growth Opportunities * Rewards * They really treat you like an appreciated employee

Cons

*Uneven pay/rewards between sites *Company is so big that there is a feeling that you don't know whats is going on with the company half of the time

Viewing 1765 - 1767 of 1,813 Reviews

Glassdoor has 251,309 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.