Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Mar 16, 2015

Not for me

Recommend
CEO approval
Business Outlook

Pros

Training, although fast paced and slightly disorganized was invaluable. Definitely tools that I could take with me to my next destination.

Cons

I felt like we were cattle being hearded rather than employees. It was all about getting yeses from customers. Quantity over quality. Your bathroom breaks are timed to a T. Don't be late or you will get an infraction. They asked my team to take on extra hours. I signed up and then they cancelled every other half hour so I had to log in and out every other half our for 4 hours. Real nice.

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