Amazon Customer Service reviews

3.6

60% would recommend to a friend

(429 total reviews)
avatar

Andrew Jassy

59% approve of CEO

57% positive business outlook

Customer Service employees have rated Amazon with 3.6 out of 5 stars, based on 429 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

429 reviews
5.0
Dec 3, 2025

Great

Recommend
CEO approval
Business Outlook

Pros

Work life balance is great

Cons

There are none it’s a really good company & great benefits

5.0
Nov 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Good environment to work in

Cons

No cons , it's just fully voice

3.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

benefits like free transport, shift swaps, and a good work environment.

Cons

high-pressure, fast-paced work environment that can lead to stress and a poor work-life balance

Viewing 13 - 15 of 429 Reviews

Glassdoor has 251,364 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.