Amazon Customer Service reviews

3.6

60% would recommend to a friend

(429 total reviews)
avatar

Andrew Jassy

59% approve of CEO

57% positive business outlook

Customer Service employees have rated Amazon with 3.6 out of 5 stars, based on 429 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

429 reviews
5.0
Jan 5, 2026

It's alright

Recommend
CEO approval
Business Outlook

Pros

Pretty decent. Good to have a big name on the resume

Cons

Can't think of any right now

5.0
Dec 15, 2025

Good place to work

Recommend
CEO approval
Business Outlook

Pros

Overall ok company to work with ethics

Cons

Salary is lesser in comparison of others in the same sector

Viewing 10 - 12 of 429 Reviews

Glassdoor has 251,364 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.