Amazon Customer Service reviews

3.6

60% would recommend to a friend

(429 total reviews)
avatar

Andrew Jassy

59% approve of CEO

57% positive business outlook

Customer Service employees have rated Amazon with 3.6 out of 5 stars, based on 429 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

429 reviews
4.0
Mar 26, 2026

Best

Recommend
CEO approval
Business Outlook

Pros

Best salary and work life balance

Cons

Management sometimes take for granted

Viewing 4 - 6 of 429 Reviews

Glassdoor has 251,406 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.