Amazon IT Support Associate reviews

3.3

62% would recommend to a friend

(228 total reviews)
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Andrew Jassy

30% approve of CEO

48% positive business outlook

IT Support Associate employees have rated Amazon with 3.3 out of 5 stars, based on 228 company reviews on Glassdoor. This indicates that most IT Support Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

228 reviews
3.0
Aug 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Top of the line benefits packages. Coverage for schooling As much experience as you want to gain

Cons

Most likely you are not going to get any actual compensation for extra work.

5.0
Aug 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive Pay & Benefits: Amazon often offers above-average salaries in comparison to similar roles, along with healthcare benefits, retirement plans, and employee discounts. Learning & Growth: The fast-paced environment pushes you to develop problem-solving, time management, and multitasking skills quickly. Employees often say it’s like a “bootcamp” for career growth. Global Brand on Resume: Having Amazon on your CV carries weight. It’s recognized worldwide and can open future career opportunities. Innovative Environment: Constant exposure to new technologies, systems, and processes keeps you learning and adapting. Career Advancement: For those who perform well, there are clear internal promotion opportunities

Cons

High Pressure Environment: Workloads can be heavy, with strict performance metrics. Meeting targets consistently can be stressful. Long Hours: Depending on the role, schedules may stretch beyond normal working hours, impacting work-life balance. Physically/mentally Demanding: In warehouse or support roles, physical strain or mental fatigue from repetitive or high-intensity tasks is common. Limited Flexibility: Shifts and schedules may not always align well with personal commitments. High Turnover: The demanding environment often results in employees leaving sooner than expected.

Viewing 19 - 21 of 228 Reviews

Glassdoor has 251,364 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.