Amazon IT Support Associate reviews

3.3

62% would recommend to a friend

(228 total reviews)
avatar

Andrew Jassy

30% approve of CEO

48% positive business outlook

IT Support Associate employees have rated Amazon with 3.3 out of 5 stars, based on 228 company reviews on Glassdoor. This indicates that most IT Support Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

228 reviews
3.0
Sep 21, 2025
Recommend
CEO approval
Business Outlook

Pros

The job is a great entry-level position. Maybe for someone who is new to IT. The pay is decent.

Cons

Promotions are nearly impossible even after years with the company. The work is nonstop chats, calls, and tickets, basically a call center job. Remote tasks are limited to simple things like password resets, Windows updates, or software installs, nothing that builds real skills. Schedules are strict with 4x10 shifts and mandatory 30 minute lunches. There’s no flexibility like you’d expect in a salaried role. Training doesn’t exist and there’s no time to focus on career growth. Management repeats the same line about improvements, but the major problems never get fixed. Burnout is constant. If I had the chance to do it over, I would not have joined the OTS remote help desk team.

4.0
Sep 16, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Lot of opportunities to grow inside

Cons

Lot of office politics and favourtism

Viewing 16 - 18 of 228 Reviews

Glassdoor has 251,317 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.