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      Amazon

      Engaged Employer

      Amazon CSA - Customer Service Associate reviews

      3.6

      59% would recommend to a friend

      (1,214 total reviews)
      avatar

      Andrew Jassy

      64% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Compensation and benefits

      3.1

      Work/Life balance

      3.1

      Senior management

      3.0

      Career opportunities

      Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Aug 19, 2025

      Excellent company - High Pay and Good Working Environment.

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazon takes care of their employees well. During training, there is a coaching session and these coaching sessions help in dealing with difficult customers. My communication skills also improved with the help of my trainer and SMEs. I was able to organize my thoughts more efficiently which lead to less stuttering. Also, there are also SMEs available during training if ever you'll need help. - The pay is also very good. It's higher than the average salary of retail account. - There is fare reimbursement maximum of 2k per month (you have to request this online but no worries there's no hassle). - There is also rice subsidy I think that was 1.5k per month - You'll have way more incentives once you're converted to blue badge (regular employee) - Can be promoted to supervisor or QC within 6 months to 1 year if you have a good performance and if there's a job opening. - There is a pro-rated 13th month pay for Seasonal employees. 13th month pay for blue badge employees. - Has karaoke room, table tennis area, gaming area, billiards, sleeping quarters - They are very understanding even during training period. - No interview just online assessment - Everything is done online, no paperwork (save the trees)

      Cons

      - The work itself is toxic due to irate customers typical in a call center field. - There is one trainer that is harsh with their words. I haven't experienced it but my former colleague does. The trainer is not suplada though. She actually good, she's just strict when it comes to handling calls. - You'll be assigned to a different account if they are in demand. - Night shift during seasonal, shifting schedules if converted to blue badge.

      Viewing 28 - 30 of 1,214 Reviews
      Related searches: Amazon Customer Service Associate (CSA) jobs | Amazon Customer Service Associate (CSA) salaries | Amazon benefits | Amazon Customer Service Associate (CSA) interviews | Amazon conversations
      Amazon reviewsAmazon Customer Service Associate (CSA) reviews

      Glassdoor has 251,287 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.