Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,779 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,779 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Mar 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Good benefits ,help with succeeding from management,good hours .

Cons

You will get let go if you can't bring productive up in a short amount of time.

5.0
Feb 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Your surrounded by great interesting people and the culture that is fostered and cultivated at Amazon is wonderful.

Cons

If working in Customer Service be aware that you'll get every type of customer imaginable.

4.0
Jan 31, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits are really great Great pay and biannual raises (started at 13 ended at 14.75) Stock options are great - vest after 2 years HR was easy to talk to Great coworkers Incentive pay for performance is nice Prizes/incentives for OT during peak times Paid Time Off, unpaid time off, vacation time

Cons

Communication between the customer service site and the "heads of the business" in Seattle could be better Have to work holidays

Viewing 3727 - 3729 of 3,779 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.