Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
avatar

Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Jun 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Good salary for beginner. Work from home offer

Cons

Everything is toxic in retail dpt. Sudden change of skill without proper training

3.0
May 29, 2025

Csa

Recommend
CEO approval
Business Outlook

Pros

Bonus every year great management

Cons

No holidays on festival force to do ora

Viewing 40 - 42 of 1,214 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.