Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
avatar

Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Apr 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Life at Amazon is relaxed you get WFH with a 9 hour shift and 5 days work. You just work for 8hours and rest 16 hours to spend at your home with your family!

Cons

The people you work with, you meet them virtually and you only know them online in real like you do not even meet you TM or your team members but you work with them every day.

Viewing 49 - 51 of 1,214 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.