Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
avatar

Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Apr 2, 2025

Average Work Culture

Recommend
CEO approval
Business Outlook

Pros

Good Facilities at workplace also good Crowd in and around.

Cons

No Parking Space shift change frequency is too high

4.0
Mar 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Everything is good apart from pay

Cons

Nothing as such they are great

3.0
Mar 24, 2025
Recommend
CEO approval
Business Outlook

Pros

First of all ,leave benefits is really appreciated. Good company culture Always learning and new training provided

Cons

Every time we should be ready to take more contacts so it's making the job stressed. Here our performance only based on metrics. Salary is not Market standard for csa.

Viewing 52 - 54 of 1,214 Reviews

Glassdoor has 251,278 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.