Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
avatar

Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Jan 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule and the ability to work from home

Cons

flexible scheduling is based on your performance. Your performance is based on reviews by customers you've helped/unable to help.

4.0
Jan 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Good payment Good Bonus Good Working hours

Cons

No time to move your head Job hours is not yours Worst leadership Blaming with harsh words like outliers and etc. No value for your hardwork or dedication work like a robot And no value for self respect Have to listen from customers and also leadership Make us feel like we are doing something crime on job duty Very hectic job Manager will decide to terminate Leave with no option of serving notice period also And so many negative points on list!

Viewing 61 - 63 of 1,214 Reviews

Glassdoor has 251,305 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.