Amazon Customer Service Agent (CSA) reviews

4.1

97% would recommend to a friend

(165 total reviews)
avatar

Andrew Jassy

93% approve of CEO

65% positive business outlook

Customer Service Agent (CSA) employees have rated Amazon with 4.1 out of 5 stars, based on 165 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Agent (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

165 reviews
4.0
Apr 2, 2025

Average Work Culture

Recommend
CEO approval
Business Outlook

Pros

Good Facilities at workplace also good Crowd in and around.

Cons

No Parking Space shift change frequency is too high

4.0
Nov 11, 2023

Good Experience

Recommend
CEO approval
Business Outlook

Pros

Night allowance Overtime allowance Meal card Medical Insurance

Cons

Shift timming depends on business requirements,but with new model you can choose shift timming At times managing performance can be different No uniform code of conduct for managers

2.0
Sep 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Excellent employee focused firm. Stocks benefits

Cons

PIP ( Performance improvement plan) is very unprofessional. Lots of people are being put into this evil program through politics.

Viewing 7 - 9 of 165 Reviews

Glassdoor has 251,298 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.