Amazon Customer Service Agent (CSA) reviews

4.1

97% would recommend to a friend

(165 total reviews)
avatar

Andrew Jassy

93% approve of CEO

65% positive business outlook

Customer Service Agent (CSA) employees have rated Amazon with 4.1 out of 5 stars, based on 165 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Agent (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

165 reviews
1.0
Sep 12, 2023

csa

Recommend
CEO approval
Business Outlook

Pros

good on start and nice environemnt

Cons

better to upgrade the skills and get out of it

4.0
Jul 29, 2023

Growth options

Recommend
CEO approval
Business Outlook

Pros

Work life balance is good Cafeteria Senior Management Initial Growth is good

Cons

Pay scale need to be improved Better training for carrier development

Viewing 10 - 12 of 165 Reviews

Glassdoor has 251,317 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.