Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
avatar

Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Oct 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Best work place environment you can get here at Amazon Pune... Very supportive manager's and best leads.... You'll learn how to deal with US,UK, etc. customers. Fun to work here at Amazon. Leave plans are flexible.. Good cab services. .

Cons

Slower growth as compared to other companies and less salary will let you think to quit the company. Night 10-7 shift will leave you exhausted and illness. .. No cultural activity conducted for all the employees or all cannot participate in any of the games.

1.0
Oct 7, 2017
Recommend
CEO approval
Business Outlook

Pros

free cab facility nothin much sunday off good wash rooms ac's

Cons

they make us to work like slaves they will harass you like hell they will treate like dogs hr's are very arrogant i wont suggest my friends to go in this trap won;t gives leaves if urgent also

4.0
Sep 21, 2017
Recommend
CEO approval
Business Outlook

Pros

It was a great company environment with positive team management. Solid employee benefits and the work was exciting, dealing with all the different customer calls.

Cons

Sudden system changes that caused frequent issues with work such as lags when logging in. Often times, the servers would be so bad that it would disconnect customer calls.

Viewing 1141 - 1143 of 1,214 Reviews

Glassdoor has 251,364 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.