Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
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Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Aug 5, 2017

Good, work life balance is good

Recommend
CEO approval
Business Outlook

Pros

Work life balance is good

Cons

However the con is that there is more workload compared to other companies. Salary structure is moderate.

4.0
Aug 2, 2017

Amazon

Recommend
CEO approval
Business Outlook

Pros

Good manager and leadership team

Cons

stress, rotational shift, metrics, huge call flow

3.0
Jul 19, 2017

CRAZE

Recommend
CEO approval
Business Outlook

Pros

sodexo is the only pro

Cons

everything else is a con

Viewing 1147 - 1149 of 1,214 Reviews

Glassdoor has 251,364 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.