Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
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Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Jan 13, 2016

CSA

Recommend
CEO approval
Business Outlook

Pros

Opportunity to serve Overtime welcome Wide scope of learning about customer service

Cons

Inflexible work time Unfair Service Rating System Absence even due to illness frowned upon

4.0
Jan 8, 2016

Cs

Recommend
CEO approval
Business Outlook

Pros

Great environment. Cool benefits. Best place to hangout during festivals. Fun activities.

Cons

Work pressure. Over excessive MOTs. Common in every industry though.

5.0
Nov 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Good culture, friendly collegues, great management... beautiful location

Cons

Hectic break schedule- you don't get time to even take loo properly

Viewing 1192 - 1194 of 1,214 Reviews

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