Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
4.0
Aug 4, 2023
Recommend
CEO approval
Business Outlook

Pros

great job, good pto, shift bid

Cons

hard to get good shifts bc customers will leave bad reviews if u dont give what they want. give to many what they want, and your metrics are down once again. customers packages are usually late and you will get yelled at for it, have to work each holiday. making me work christmas was my last straw

Viewing 124 - 126 of 267 Reviews

Glassdoor has 251,279 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.