Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
4.0
Jan 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Stable work with the ability to add more hours to your schedule.

Cons

Large, often impersonal teams. Extremely limited and monitored time between calls.

2.0
Dec 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is great and benefits

Cons

Employee needs to be treated more better and fairly... the hire and fire system seems to be to rigid on new entries

Viewing 163 - 165 of 267 Reviews

Glassdoor has 251,279 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.