Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
5.0
Nov 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits Friendly management Paid OT

Cons

Unforseeable OT's The pressure of being an employee of the world's number one e-commerce is unexplainable. You gotta be ready :)

3.0
Oct 28, 2022
Recommend
CEO approval
Business Outlook

Pros

offers great perks and benefits

Cons

Ever increasing workload, getting cross skilled every few months yet the pay stays the same even. Close to zero internal promotions, almost all managers are hired externally. Didn't even offer remote work options during COVID which resulted in multiple teams getting quarantined every week.

Viewing 166 - 168 of 267 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.