Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
5.0
Oct 26, 2022
Recommend
CEO approval
Business Outlook

Pros

lovely people, great atmosphere, lovely people, great atmosphere, lovely people, great atmosphere,

Cons

Very Cold location Distance People All

5.0
Oct 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Receive and put away inventory. Get customer orders ready and pack them up. Load boxes into trucks for shipment. Use scanners to read bar codes on products. View prompts on screens and follow the direction for some tasks. Troubleshoot problems. Ensure product meets quality requirements.

Cons

During busy periods such as the peak season, Amazon workers are obligated to work overtime

1.0
Oct 19, 2022
Recommend
CEO approval
Business Outlook

Pros

None other than pay check

Cons

Entire place needs to revamped starting with management

Viewing 169 - 171 of 267 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.