Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
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Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
5.0
Aug 22, 2022
Recommend
CEO approval
Business Outlook

Pros

There was a lot of time to connect with other employees to get a order done. there was always time to push a package out on time. If you knew how to do your job. If you did your job would then grant you access to a higher position.

Cons

There is not that much down time to get things done, that you want to do. It is absolutely hard to cherry pick when you are on a inbound line. Or even if you're on the outbound of shipping connections with provost can be challenging. If you are not aware of your task at hand.

3.0
Aug 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits, ability to learn, multiple departments and it's a great place to learn self-discipline. Also, it's the perfect blend of working by yourself and with others.

Cons

Lots of politics that are very unfair. Lots of favoritism, a lot of bad decision making often at the expense of people's health & lives. Work environment is not entirely "kosher"

Viewing 178 - 180 of 267 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.