Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
5.0
Aug 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Moving around, getting rewarded for your job your doing.

Cons

Standing for at least 10 hrs. No chairs.

2.0
Jul 31, 2022

Sigh

Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are great

Cons

Ridiculous metrics and everything is based on customer satisfaction even when have no control over the situation

Viewing 181 - 183 of 267 Reviews

Glassdoor has 251,243 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.