American Express reviews

-Most bureaucratic company I have been in so far and I have worked in several fortune 100's -Everything is so slow moving, no one wants to make or own a decision. I am all for collaboration, but not to the detriment of things never moving, it really hurts your ambition -Very few people want to challenge the status quo so they continue to do things as they have always been done with no desire for innovation, and most of the time, it is not the most efficient or effective way to do it -I am shocked at how de-centralized data is though they are working on it..it is an extremely traditional place to work in -The meeting culture is extreme, it is meeting after meeting after meeting and nothing moves forward -Many leaders are promoted due to tenure or networking but are not effective leaders at all, it is honestly a hit or miss -I was really excited to be part of Amex but it has honestly been a disappointment on so many levels -Amex pays grossly below market and promotions are slow to come

Hiring process was ok . The training was long , is about 12-14 weeks long .They cover so much unnecessary information , I feel like some parts of the training are useless and they don’t prepare you in any way for the real job . They want you to participate in class so be prepared for instructor to call your name if you’re quiet . Listen & Interact and you will make it . During end of training most our classmates wanted to listen to recorded calls so we could see the the flow of a call . They were never able to provide a call from beginning to end with a a screen . They could only provided a few sloppy calls where they were just short & no screen just audio and not even a sale . We couldn’t believe that a company as big as Amex couldn’t provide a decent recorded call .They weren’t able to provide a clear understanding on how metrics & surveys works. (It was probably our team lead who wasn’t well informed) . When you start taking calls be prepare to deal with customers who feel like they’re the queens . Some would talk down to you & be super rude . Most of the calls are from members who are well traveled and know what they want . You’re just an order taker , also be prepare to deal with multiple different systems at the same time .(always slow and crash often) you’re not allow to tell customers our system doesn’t work but you’re not allow for dead air . Customer don’t care to chat they would keep asking you to hurry up because they don’t have time . Also be ready to deal with rude employees. if they’re training you they would talk to you as if you were 5 year old . You can also find them in other departments. They would just hang up on you or wound school you for “not doing your job “ correct .