Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      Compare reviews

      4.1

      81% would recommend to a friend

      (18,589 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,589 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Aug 22, 2008

      Good pay if you don't want work to be your life.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive pay and competition within the company isn't too stifling. They offer great benefit packages and allow a lot of flexibility in how you want to work with a good work/life balance. I have worked at two other companies prior to this and both other companies had much more serious cultures.

      Cons

      It is a huge company and does have that huge company feel to it which carries some downsides like it becomes extremely important to be in the right group. A lot of management is incompetent particularly where I work in HR and they would not get jobs at other firms but AMEX is pretty easy with their hiring.

      4.0
      Aug 21, 2008

      Amex is great if you want to learn more, just be careful what group you go into.

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express is very supportive of employees need to advance as well as in making lateral moves for skill expansion. There are many opportunities to move between business units or to specialize in one area. Also, take advantage of all the various employee networks that are invaluable in meeting people in other groups and learning about other business units.

      Cons

      Legacy technology sometimes slows down innovation, as well as makes it hard to learn your way around unless you find another employee to mentor you. There aren't sufficient self-study options for systems, so you have to ensure you network in order to get properly trained. Training classes are available but not always when you need them.

      1.0
      Aug 16, 2008

      This job is for peole who want to sit and be monitored around all day for a slightly higher paycheck.

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      The reputation of the company is really good. I worked in their phone center though and it is very different form the rest of American Express.

      Cons

      Being tied to the telephone and not able to have the freedom to walk around. Customers were rude over the phone. Requesting time off was hard especially calling in sick. The penalty system is a 3 strikes and your out, and the strikes could be breaing any of the thousands of rules they have.

      Viewing 18544 - 18546 of 18,589 Reviews
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      ReviewsAmerican Express reviews

      Glassdoor has 21,940 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.