Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (536) , Software Engineer (502) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2659 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1633 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1535 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1018 reviews)); "Good pay and very free" ((in 777 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 489 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 428 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 209 reviews)); "Limited growth opportunities and learning" ((in 111 reviews)); "5. All upper management do lot of politics and are afraid of employees who speaks truth they find reason to throw them out." ((in 82 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,589 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,589 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Aug 8, 2008

Very well run company for (its size) with all the pros and cons that comes with the large size...

Senior manager - risk management

Recommend

CEO approval

Business Outlook

Pros

The culture supported: work life balance; family friendly(popular with moms especially). The prospect for growth: great place to learn the credit card business. The career trajectory: you can always go up, however, sometimes outsiders who have worked at reputable firms get an accelerated boost.

Cons

The company's business model is so strong that not much risk-taking or innovation is nurtured, nor is it required for success, since the company is essentially a well-oiled money printing machine on the scale of a large battleship.

5.0

Aug 4, 2008

Wonderful work/life balance and respect for employees

Training

Recommend

CEO approval

Business Outlook

Pros

Work life balance. The blue box values that is an important aspect of doing business and management's respect for employees

Cons

The salary leads to truly talented people choosing other places of employment

2.0

Aug 4, 2008

Incompetent management sabotages everything at Amex.

Senior programmer analyst

Recommend

CEO approval

Business Outlook

Pros

Pay and work environment are adequate. Co-workers by and large are dedicated, friendly and helpful.

Cons

Senior management is hopelessly out of touch and insulate themselves against the realities of the people who actually do the work. Middle management is completely free of integrity and honesty. Vast majority are incompetent and wholly unsuited for managing people. Their only concern is keeping their own butts out of trouble. Human Resources group appear to be psychopathic and delusional. Career advancement is independent of talent and skills, but is based 99% on how much management likes you. Outsourcing to offshore "resources" has been an utter disaster, management chooses to ignore all the problems. Benefits are third-rate, retirement benefits miserly.

Viewing 18550 - 18552 of 18,589 Reviews

Jobs at American Express

Customer Care Pro-Platinum Dispute Gate

Analyst, Detection Operations, Internal Fraud

Paralegal-Legal Affairs

Tele Sales Consultant - Sunrise

Analyst-Compliance - AML Investigations

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Ratings by demographic groups

Reviews by job title

Very well run company for (its size) with all the pros and cons that comes with the large size...

Wonderful work/life balance and respect for employees

Incompetent management sabotages everything at Amex.

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