Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (561) , Manager (535) , Software Engineer (502) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2631 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1623 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1535 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1023 reviews)); "Good pay and very free" ((in 754 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 496 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 436 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 213 reviews)); "Limited growth opportunities and learning" ((in 119 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 92 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express reviews

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4.1

81% would recommend to a friend

(18,587 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,587 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

19K reviews

5.0

Jun 4, 2008

American Express ROCKS!

Senior marketing analyst

Recommend

CEO approval

Business Outlook

Pros

Wonderful company to work for! Amex cares about it's employees and invests a lot of time and money in people support and development. Excellent work-life balance. Great leadership!This is a company that cares about its people and also cares about giving back to the community and the world.

Cons

Sometimes it can take a long time for decisions to get made, but mostly because Amex is a consensus driven company -- so it's understandable and not a job dis-satisfier. It is definitely a big corporation so there are a number of bureaucratic processes, however you would find this at almost any big company. The pro here is that Amex invests a lot in its systems, training and resources.

5.0

Jun 4, 2008

In one word Excellent

Customer care professional

Recommend

CEO approval

Business Outlook

Pros

Excellent Pay, Excellent Benefits, Great Opportunities. This is an entry level position within the company, they give you 4 weeks paid vacation with the option to "buy" a 5th week. The benefits package is outstanding, they pay for around 80% of your health care expenses. The opportunities they give you for growth are outstanding, I have been in 5 different positions within the past 4 years, that have given me the expertise in various departments and try out positions within other departments to see it they are a fit. They do an excellent job recognizing positive results and promoting them within the each department celebrating each individuals contributions. Their leaders do an outstanding job providing constructive feedback about job performance and the feedback is aimed at promoting better job performance and movement within the company

Cons

the company at times is driven more by numbers than people, but given the nature of the economy, especially in the credit card industry, its not surprising. At times I do not understand managements choices for the direction my department is heading, and their choice in some leaders

5.0

Jun 3, 2008

Don't Leave Work Without It

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Anerican Express is a very diverse organization.

Cons

CCP's are no longer offered flexible, compressed, shifts.

Viewing 18580 - 18582 of 18,587 Reviews

Jobs at American Express

Customer Care Pro-Platinum Dispute Gate

Analyst, Detection Operations, Internal Fraud

Tele Sales Consultant - Sunrise

Analyst-Compliance - AML Investigations

Manager-Control Management

Vereinigte Staaten von Amerika

$89K - $150K /yr

(Employer provided)

View job

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American Express ROCKS!

In one word Excellent

Don't Leave Work Without It

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