American Express reviews

4.1

81% would recommend to a friend

(18,611 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Apr 7, 2026

Good work culture at the cost of slow work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good work life balance, good brand

Cons

Typical bureaucratic work environment. Slow work.

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong benefits & perks Employees often get good packages like paid time off, retirement plans, and health insurance. Good work-life balance (in many roles) Many reviews mention flexibility and a relatively balanced schedule compared to similar companies. Career development opportunities Training programs, tuition support, and leadership development help employees grow professionally. Inclusive and diverse work culture The company is known for promoting diversity and making employees feel respect

Cons

High-pressure, target-driven environment Many roles are KPI-focused, which can create stress and performance pressure Salary concerns (especially entry-level) Some employees feel base pay is lower compared to competitors, especially early in careers. Management inconsistency Experiences vary widely depending on your manager; some reviews mention favoritism or poor leadership. Limited promotion opportunities Employees sometimes report slow career progression or difficulty getting promoted Office politics / favoritism

Viewing 187 - 189 of 18,611 Reviews

Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.