American Express reviews

For me it was the repetition of the same call all day that grinded me down. Also the constant surveillance, they have very advanced tracking systems for their calls, they have screen and audio capture so they can pull ANY call from ANY day and see exactly what you did and said. You are required to clock in and out on your phone from every break and when you come in and when you leave at the end of the day. most team leaders have to meet with the department heads weekly and some only monthly depending on their teams performance. I think for this reason all team leads have an excel worksheet for all of their teammembers outlining every "metric" you meet and don't meet.

Promotions are all who knows who. No respect for managers or below, its primarily a Director/VP+ company. The people who do real front line work , no one cares about - the organization is become very large and is an ocean. All promotions are pre decided, and internal posting process is a cloak to demonstrate fairness. Its all about if you have a sponser in the system.