Best Buy Customer Service Representative/Merchandising Representative reviews

3.9

86% would recommend to a friend

(349 total reviews)
avatar

Corie Barry

34% approve of CEO

49% positive business outlook

Customer Service Representative/Merchandising Representative employees have rated Best Buy with 3.9 out of 5 stars, based on 349 company reviews on Glassdoor. This indicates that most Customer Service Representative/Merchandising Representative professionals have a good working experience there. Best Buy is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Merchandising Representative professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

349 reviews
3.0
Jan 8, 2026

Downhill quick

Recommend
CEO approval
Business Outlook

Pros

part time work, early mornings

Cons

leadership not leading, cliques and favoritism

Viewing 4 - 6 of 349 Reviews

Glassdoor has 43,433 Best Buy reviews submitted anonymously by Best Buy employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy is right for you.