Best Buy Customer Service Representative/Merchandising Representative reviews

3.9

86% would recommend to a friend

(349 total reviews)
avatar

Corie Barry

34% approve of CEO

49% positive business outlook

Customer Service Representative/Merchandising Representative employees have rated Best Buy with 3.9 out of 5 stars, based on 349 company reviews on Glassdoor. This indicates that most Customer Service Representative/Merchandising Representative professionals have a good working experience there. Best Buy is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Merchandising Representative professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

349 reviews
5.0
Sep 23, 2025

Pretty Good

Recommend
CEO approval
Business Outlook

Pros

Great environment, team, and leaders

Cons

Dealing with customers can be a pain

4.0
Aug 21, 2025

good work balance

Recommend
CEO approval
Business Outlook

Pros

good environment to work at

Cons

low pay hard to move within company

Viewing 7 - 9 of 349 Reviews

Glassdoor has 43,433 Best Buy reviews submitted anonymously by Best Buy employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy is right for you.