Best Buy reviews

The pay is poor and it is difficult to get a raise. I started with a low salary of $7 / hr. I received high marks on my annual reviews, but the raises where always very low, and after 4 years, new hires were getting paid more than me for doing the same job that I have mastered. One of my biggest problems is Best Buy is the pressure given by management to upsell, attach, and sell service plans. I really like to help customers and get them what they need. I take care of them the best that can, making them truely happy with their purchases. I feel guilty up-selling them to something that I know they don't need. I always asked lifestyle questions, mentioned the services that Best Buy offers, and made recommendations that fit, but I will not pressure and manipulate people into thinking that they NEED something that they don't. By truely taking care of the customer, I know that they will come back and buy again from me. It takes someone with a broken moral compass to really make management happy Best Buy.

The company seems to change -- direction, shift, expand, re-direct -- on what seems like a daily basis. This can seem chaotic and frustrating (but if they didn't change/evolve, they'd likely be dead by now, so it's a good thing). As a result, you must be able to embrace change to be a happy employee there. There is very much an "Fire! Shoot! Aim!" approach to most of the work and people run before they walk often, which does create process gaps and wasted effort and money.