Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,594 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Career opportunities

      3.4

      Senior management

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Mar 5, 2018

      A ship about to sink.

      It employee in a "core" role
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart colleagues! I've met some really smart people here. But with their smartness comes the politics. I have only met a handful of people who are smart yet friendly. Above average pay compared to other companies in Amsterdam. This is pretty much the only reason why I'm stuck here.

      Cons

      Old mentality: Strict working hours, the old way of evaluation the employees, no flexible work environment. Only politics matter. You will be promoted if you go to enough beers with your manager, or you are Dutch or a Woman who travels all the time, you are in the grace of one of the directors and you are not a Person of Color. Show Pony Culture: Hard workers are critically evaluated while social chill club organizers rake in top bonuses or top performer rewards. Sorry, the company doesn't function by people writing Facebook posts and attending conferences. It functions more by people writing code. In this company, the easiest way to find out who is about to get promoted is by looking around and seeing who is traveling and who is writing lengthy Facebook posts. Nepotism: Please make your promotion process a bit transparent? Being a favorite or having a friend in management can help you climb very quickly. Some people get promoted in 4 months, yes 4 months while others are stuck with a so-called "core" role for a decade.

      avatar
      Booking.com Response
      7y
      Thank you for taking the time to write this. We’re sorry to hear about the poor experiences you’ve had. Firstly, we believe everyone should be evaluated fairly and promoted on merit, never favouritism. The behaviour you've mentioned goes against the workplace environment we're trying to create. This is why we value your feedback, but we'd like to hear from you directly. These conversations help us evolve, especially when it comes to our performance management processes. Lastly, we believe in creating a workplace where everyone feels comfortable, supported and inspired. We value our diverse colleagues as the combination of our many, different perspectives is what makes us great. Please consider speaking directly with your HR Business Partner or contacting the confidential Ethics & Compliance Helpline, which you access via the link on your desptop. More information on how to report your concerns can be found on the internal ethics & compliance portal. We want to make sure that you and your colleagues are being treated fairly and getting the opportunities you deserve. Many thanks, The People Team at Booking.com
      1.0
      Jan 14, 2018

      Fast growing company with less humanity

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Benefits - Multicultural environment - Location - Good overtime, late and weekends shift payments.

      Cons

      The company advertises with equality but the truth in office life looks different. Management is only stats focused. Your promotion prospects depends on how good you can fawn. In case of misconducts they call it a investigation but they don't considerate any evidence and support threats against co-workers. They only look for quick and unbureaucratic solutions and are not really interested in investigating and solving the problem. Some Seniors and TL are not sufficiently trained. Procedures often inconvenient. Stats are more important than the person itself.

      avatar
      Booking.com Response
      8y
      We want you to know we are taking these reports of threats and misconduct incredibly seriously. They are not – and never will be – tolerated. So thank you for sharing and bringing them to our attention. However, to address them properly, we need to know more. Please contact either our 24-hour compliance hotline – your call will be completely confidential – or speak to your regional HR. As for your other concerns, we know we've been growing very quickly and this has put higher demands on our customer service agents and processes. We are working to address this. Please be ensured that every report via our internal official channels are 100% investigated, if investigated cases are substantiated, actions will be taken. However, outcome of these are not externally communicated as they are confidential and personal. Again, thank you for your feedback, it will help us as we continue to improve. The People Team at Booking.com
      2.0
      Dec 19, 2017

      Disappointed.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - International environment, chance to interact with people from all over the world. - Great lunch with lots of variety. - Very social, easy to meet new people. - Nice working environment

      Cons

      - This company has a serious problem with middle management and favouritism. Favouritism is rife! Be prepared to become buddies with the important people if you want any sort of growth in your career. - Lack of transparency, secrecy around projects. - Lack of understanding of what high quality work looks like. - Politics

      Viewing 301 - 303 of 7,594 Reviews
      Related searches: Booking.com jobs | Booking.com salaries | Booking.com benefits | Booking.com interviews | Booking.com conversations
      ReviewsBooking.com reviews

      Glassdoor has 9,143 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.