Booking.com reviews

Continuous "meetings" between TLs and their managers claiming that these meetings are to support us. Specific people sit with each other for hours and hours as if they were creating a rocket to the moon. When they are supposed to support the staff you don't find any support. Customer Service Managers have no clue on what's going on in the floor. Customer Service Managers claim that they are open for feedback when this is all fake. You can't talk about your TL in any way because you will be the "problematic" person in the team. In your 1:1 meeting, you are supposed to talk about your own development and express your feeling about what you face in your everyday job, they don't listen... They just don't listen The problem is not in the job itself, it's with the management

- Regardless of what they tell you at open days/interviews, be aware this IS a call centre role. - Bad shift patterns, 10 hours long shifts, weekends and evenings. - The customers you have deal with are horrific, (rude and abusive, and ridiculous expectations). - A lot of the problems you have to deal with have no solution, so you just have to apologise and get yelled at. - Lots of pressure on stats targets to reach, most of which are utterly random and you have no control over.