Booking.com reviews

Hi and thanks for your review, although I am clearly disappointed by your rating and comments. We do actually listen to our colleagues all the time. Yes we have our annual survey, by tools like this one Glassdoor, provide consistent feedback, we have Workplace which is a very vibrant communication tool and we get plenty of feedback on there. As you'll know we do all colleague updates 4 times a year with a Q&A that I would argue is very public and we certainly don't hide from any questions. I completely agree that if an issue is raised it's an issue for that individual and we are very keen to keep making BookingGo an even better place to work. It is true that we are focussed on getting bookings as that is how we generate profit which then allows us to invest in our people and future product developments. We are not a tech company that burns cash in the hope of future profits. We are a successful, profitable business that is growing significantly. That's not a bad combination of outcomes. Thanks again for your feedback - Ryan

Hi and thanks for your feedback it really is appreciated as was your exit interview feedback (I don't know who you are but I do know we've spoken to everyone who has left Rides so thank you). I think it would be fair to say we've had some clear feedback from the Rideways team that we have already started working on. I'm not sure when you left but we have already restructured the team to address some of the concerns. What I would say though is that most of the pain being felt at the moment is due to the amazing success of the concept and the Rideways brand. Last week alone it crossed a major bookings record and is currently growing at ~300% yoy. That is an amazing business to be part of. Yes that presents some challenges as the team has gown x2 at least each year since I joined 3 years ago. It is also on the frontline of our integration with Booking.com (the 3rd largest ecommerce business in the planet) and we have just announced a $500 million investment and partnership with Didi! So to be fair we have had some challenges but we are listening and listening hard, we are growing the team as fast as we can and the future potential is enormous!! As Sheryl Sandberg said in her book Lean In - if you get the chance to ride a rocket, don't worry about which seat you're in just get on the rocket! I wish you well for the future and hope you have found another rocket to get on board thanks Ryan